CIO Digital Summit
The move to the virtual workplace has given IT an influence like never before! As customer centric digital transformation makes the technology organisation a revenue generator and as emerging technologies sit at the heart of the employee experience in the new world of work, it is time for the CIO to step up.
Join 70+ senior IT leaders on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
Speakers Include
Kim Macaulay
Vijay Anand V R
Guillaume Thfoin
Andrew Weyer
Lavinia Ritchie
Moses Acquah
Chris Forrest
Luke Vinogradov
Eric Helmer
Mark Stockham
Heiko Schick
Yevgen Mikhnenko
Luke Vinogradov
Roger Pearson
Prashant Mishra
Antoine Vigneau
Helmi Bessaies
Mike Bianchi
Kevin Parker
Sebastian Langowski
Fausto Artico
Rachel Harrison-Smith
Emmanuelle Hose
Stef Van der Made
Elif Işık
Marcin Kuk
Cedric Cozzolino
Event Agenda
9:00 am - 9:15 am
Opening Remarks
Intro & Diamond Commentary
9:15 am - 9:45 am
Keynote
Dataset, mindset & skillset: How to drive digital transformation in a large multinational company
9:46 am - 10:26 am
Panel Discussion
Leadership innovation in a digital world
In order to drive digital transformation, Technology & Digital executives need to transform the way they lead. True digital transformation is more than just new tech; it’s about the people, the culture, capabilities, and the business model. During this panel discussion we will be exploring this concept from a cross-industry perspective and hear from our senior leaders regarding their experiences and lessons learned from disruptive times, as well as developing the next generation of leaders. What does this look like for them and their industry? What are the biggest challenges when it comes to leadership, and redefining strategy & cultural mindset? And how can we drive innovation through the convergence of people, processes, data, and technology?
10:26 am - 10:36 am
10:26 am - 10:36 am
Insight Break
Driving global innovation through strategic planning
The Global CIO is a strategic business leader driving innovation while balancing the complexities of a global architecture and the enterprise's appetite for change. Business leaders prioritize continuous improvement and ROI-based decisions to drive business growth and profitability.
In this session Rimini Street will share practical insights on how to plan, fund, and expedite innovations while mitigating the risks associated with aging ERP platforms, vendor lock-in, talent shortages, constrained budgets, and ongoing geo-political, business, technology, and financial pressures.
Attendees will also learn about the strategic dual approach that enables businesses to maintain a stable core ERP system while implementing innovation around the edges.
This session offers invaluable guidance on how to drive global innovation through strategic planning, empowering business leaders to navigate challenges and seize new opportunities in a rapidly evolving landscape.
10:36 am - 11:26 am
Roundtables
Track 1: How to democratize data
Sponsor:
One of the key objectives for the office of the CDO is to move higher up the maturity curve and have the use of data grained into the fabric of how decisions are made, and analysis is done; in fact, studies show 99% of companies have an increased investment in AI and Big data, but only 24% of companies are reported to be data driven. One of the core challenges that the other 76% of companies face, is the growing divide between the people and the technology. This translates into a growing divide between the data workers / scientists, and the rest of the org. The tax professionals, marketing analysts and sales managers all have questions; the trick is to have the enterprise speaking the same language and removing the divide. Join Vishal Soni to learn from your peers of leaders and experts to explore the challenges, discuss success stories and implementing strategies on growing your enterprises analytic maturity.
Track 2: Big data in the age of AI in customer centricity
Sponsor:
Technology is evolving the lives of people, and drastically changing the way businesses operate. This means every industry is focusing on adopting new technologies in their businesses, even the customer service industry as it has turned into a new stepping stone for businesses.
Whilst customers have access to the product information, businesses have access to customer data and ways they can reach their customers. Therefore, it has become clear for businesses to offer a smooth customer service experience in all aspects.
This roundtable will explore the following key questions:
•How is AI being used in the customer service industry?
•How can we embrace technology to help drive a more customer focused strategy?
•How can we deliver on the promise of a customer-centric approach?
Track 3: Digitization and the future of work
Sponsor:
Many organizations have been battling for years to capture the full potential that digital technologies can offer. Digitization can drastically reshape the world of work: from where we work, how we get to work, how we interact with our customers and how we approach the working day.
Emerging technologies are allowing for more fluidity in performing tasks, but also help to curate an increasingly knowledge-rich and creative workforce. Human-machine collaboration has become increasingly normalized, whether in the form of voice-based AIs, virtual assistants or physical robots, our digital co-workers will share our workloads; paving the way for a new era of super-productivity. According to a report from TEKsystems, 72% of organizations are also focused on improving customer experience through their digital transformation efforts, and technologies such as cloud computing, IoT and AI are enabling the innovation that will deliver value to the customer. So how do we make the most of it?
During this roundtable we will discuss:
•What does the future of work look like and what do leaders need to do to succeed?
•How does company culture need to change to embrace cooperation with machines?
•How can technologies such as Big Data, AI & IoT help to achieve your goals and transform your business?
•How can emerging technologies remove friction for both customers and employees?
•Does your customer journey mapping reflect a digital first environment?
•How can you automate and scale consumer interactions with conversational AI?
11:26 am - 11:31 am
Short Break
11:31 am - 12:11 pm
11:31 am - 12:11 pm
Masterclass Breakouts
Digital transformation via automation: Value over process
The potential for growth with intelligent technologies is boundless. The question is – what would be the best fit for your challenges? And how to approach it?
Discover how next-gen automation technologies can help cut your company’s expenses by reducing tedious tasks (spoiler: people will not be replaced by machines). Together with Yevhen Mikhnenko, Infopulse’s Head of Digital Transformation, we will dive into the tips and tricks of automation based on success stories of Infopulse from different industries.
12:12 pm - 12:42 pm
12:12 pm - 12:42 pm
Headline Keynote
The evolution of the ERP – making ROI based decisions
The days of the ERP dot-release upgrade are over. The next generation of the ERP will be expensive, disruptive, and transformational. But how much of the ERP do you keep, replace, or upgrade? Vendors are pushing SaaS cloud, but is that the right path? It depends.
Join the session to discuss:
• What your peers are doing in future state road mapping for ERP software platforms
• Decision making considerations for cloud journeys
• Discussion the pros and cons of monolithic programs such as SAP RISE
9:00 am - 9:15 am
Opening Remarks
9:15 am - 9:45 am
Keynote
The impact of silo-thinking and silo-operating on becoming a true data driven organization
How do data silos occur? They’re the unintended result of cultural habits and organizational structures which impede the true value that organizations can gain from its data. Changing the culture and mindset within an organization is the first main step to truly appreciating and maximizing its data resources.
9:47 am - 10:27 am
9:47 am - 10:27 am
Panel Discussion
Powering digital transformation through people, process and technology
Despite the need for accelerated digital transformation, leaders left 2022 behind with many challenges ahead of them; an impending recession, mass tech layoffs and budget restraints, mixed with siloed decision- making and the ongoing need for transformation and growth. With the pace of innovation and transformation getting faster and faster, 2023 is not the time leaders can stand still through these challenges. It will likely be a year of continued evolution, development, and shifts in expectations; both from employees as well as customers. Successful digital transformation comes not only from adopting technology, but adjusting the people, processes, and culture to support it. Join this panel to hear how leaders are prioritizing and strategizing their digital transformation journeys at an organizational level.
Questions to answer in this panel include:
•How does one actually DEFINE digital transformation?
•How do you figure out where to START in a digital transformation journey?
•How are budgets affecting your digital transformation strategy?
10:27 am - 10:37 am
10:27 am - 10:37 am
Insight Break
Unlocking the power of data: Transforming inbound and outbound customer communications
This session highlights the importance of embracing digital transformation efforts and adopting a comprehensive approach towards capturing and utilizing customer data effectively for outbound communication. The poll questions will hopefully demonstrate the current state of digital transformation efforts and highlight the opportunities and risks associated with different stages of adoption.
10:40 am - 11:30 am
Roundtables
Track 1: How to democratize data
Sponsor:
One of the key objectives for the office of the CDO is to move higher up the maturity curve and have the use of data grained into the fabric of how decisions are made, and analysis is done; in fact, studies show 99% of companies have an increased investment in AI and Big data, but only 24% of companies are reported to be data driven. One of the core challenges that the other 76% of companies face, is the growing divide between the people and the technology. This translates into a growing divide between the data workers / scientists, and the rest of the org. The tax professionals, marketing analysts and sales managers all have questions; the trick is to have the enterprise speaking the same language and removing the divide. Join Vishal Soni to learn from your peers of leaders and experts to explore the challenges, discuss success stories and implementing strategies on growing your enterprises analytic maturity.
Track 2: Big data in the age of AI in customer centricity
Sponsor:
Technology is evolving the lives of people, and drastically changing the way businesses operate. This means every industry is focusing on adopting new technologies in their businesses, even the customer service industry as it has turned into a new stepping stone for businesses.
Whilst customers have access to the product information, businesses have access to customer data and ways they can reach their customers. Therefore, it has become clear for businesses to offer a smooth customer service experience in all aspects.
This roundtable will explore the following key questions:
•How is AI being used in the customer service industry?
•How can we embrace technology to help drive a more customer focused strategy?
•How can we deliver on the promise of a customer-centric approach?
Track 3: Digitization and the future of work
Sponsor:
Many organizations have been battling for years to capture the full potential that digital technologies can offer. Digitization can drastically reshape the world of work: from where we work, how we get to work, how we interact with our customers and how we approach the working day.
Emerging technologies are allowing for more fluidity in performing tasks, but also help to curate an increasingly knowledge-rich and creative workforce. Human-machine collaboration has become increasingly normalized, whether in the form of voice-based AIs, virtual assistants or physical robots, our digital co-workers will share our workloads; paving the way for a new era of super-productivity. According to a report from TEKsystems, 72% of organizations are also focused on improving customer experience through their digital transformation efforts, and technologies such as cloud computing, IoT and AI are enabling the innovation that will deliver value to the customer. So how do we make the most of it?
During this roundtable we will discuss:
•What does the future of work look like and what do leaders need to do to succeed?
•How does company culture need to change to embrace cooperation with machines?
•How can technologies such as Big Data, AI & IoT help to achieve your goals and transform your business?
•How can emerging technologies remove friction for both customers and employees?
•Does your customer journey mapping reflect a digital first environment?
•How can you automate and scale consumer interactions with conversational AI?
11:31 am - 12:01 pm
Innovation Exchange Keynote
12:03 pm - 12:33 pm
12:03 pm - 12:33 pm
Closing Prime Keynote
7 trends in automation and their impact on digital transformation
9:00 am - 9:15 am
Opening Remarks
9:15 am - 9:45 am
Keynote
The future of computing - Navigating transformation, technology, and the balance between humans and machines
In this keynote, we will explore the four distinct phases that signify the evolution of computing, from its roots in Scientific Computing and High Performance Computing (HPC), through its integration with Artificial Intelligence (AI), to the upcoming era of the Computing Continuum. We will identify and examine the key drivers of this transformation, shedding light on factors propelling technological advancements in the field. The discussion will highlight the present state of big language models and the essential role of parallelism in optimizing their performance, with an eye on deciphering the opportunities they offer. Lastly, this address will share future predictions and trends based on technical and historical insights, ensuring participants leave with a robust understanding of the rapidly evolving computing landscape.
9:46 am - 10:26 am
Panel Discussion
The importance of data-driven decisions, talent, and culture - how do they work hand in hand?
Data is sustaining new business models and transforming how companies organize, operate, manage talent, and create value. Thus, data is seen as a double-edged sword for leaders. The ability to seize the potential of advanced analytics, while simultaneously avoiding its hazards, is becoming harder.
This panel will explore the following key questions:
•What opportunities will upskilling non-tech employees in data and analytics bring and are there any challenges that will also arise?
•How can we obtain a strong, unified commitment from all levels of management?
•In what way can we empower the front lines to make analytics- driven decisions?
•How has the role of data within your organization changed because of the global pandemic?
10:27 am - 10:37 am
Insight Break
10:37 am - 11:27 am
Roundtable Leaders Panel
11:35 am - 12:05 pm
Innovation Exchange Keynote
How to lead innovation in a digital world
It is extremely important to innovate and especially to do so leveraging new and emerging digital technologies. But what challenges will you face? And most importantly, how can you make it possible to digitally innovate even if your company operates in a highly regulated environment? How can you develop the right strategy? Is tech the most important element? In this keynote, we discuss these and other factors, and provide practical advice that will greatly increase your success in creating, executing, and delivering innovative digital initiatives in your organization, for your partners, customers and clients.
12:06 pm - 12:36 pm
Closing Keynote
12:36 pm - 12:46 pm
Case Study
FAQs
There is no cost associated with attending a GDS Summit. In return, we ask that all senior executives in participation attend for the full duration to ensure that all attendees get maximum value and insight from the interactive roundtables, live Q&As and breakout networking sessions.
Our digital summit portfolio is designed to bring together senior decision makers from large global businesses and innovative disruptor brands to drive industry forward through addressing business critical challenges collaboratively.
If you’re keen to build new connections with likeminded leaders, de-risk your projects through new insight and establish new partnerships that can accelerate your projects then apply to attend today.
Complete our ‘apply to attend’ form on the event page if you’re interested in attending the summit and you meet our application criteria. A member of the GDS team will then reach out to run you through the programme and event format and discuss your participation.
On stage: co-host a panel discussion with a group of likeminded senior executives or host a solo keynote presentation. Both slots include elements of interactive audience Q&A
Off stage: become a roundtable moderator, leading the discussion with the same cohort of executives for the duration of the summit around a specific topic you’ve agreed to focus on during the roundtable session.
We can tailor a partnership package to help meet your business objectives. This might include brand awareness, driving traffic to your site or quality editorial content via exclusive interviews and Q&As with our executive audience. Enquire today for more information.