CMO Digital Summit
The role of the CMO has changed immensely over the last few years, with a newfound emphasis on inspiring with purpose, encouraging risk-taking, and bouncing back from disruption and uncertainty.
Sense-check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
Event Agenda
9:00 am - 9:15 am
Opening Remarks
9:15 am - 9:45 am
Keynote - Partnerships: Going beyond the impression, becoming part of a ritual
In this presentation, M&T Bank’s Chief Marketing Officer, Francesco Lagutaine will discuss the importance of going beyond the surface-level impressions and becoming an integral part of a community's rituals. The focus will be on the difference between merely forming partnerships and actively participating in these rituals to deepen the loyalty of the community towards a brand or organization.
Through various examples, Lagutaine will demonstrate how successful participation in community rituals can build stronger connections with the audience, leading to increased brand loyalty and trust. The presentation will highlight the key strategies for forming partnerships that enable active participation in these rituals, such as understanding the cultural significance of the event and tailoring marketing efforts accordingly.
Attendees will learn how to identify and leverage opportunities to participate in community rituals in a genuine and meaningful way, while also respecting the culture and traditions of the community. By doing so, organizations can forge long-lasting relationships with their stakeholders and create a more engaged and loyal customer base.
Overall, this presentation will provide valuable insights for marketers and businesses looking to establish a deeper connection with their audience and create a more authentic brand experience.
9:46 am - 10:26 am
Panel Discussion
The evolving role of culture & leadership in a customer-centric organization
The role of the CMO has changed immensely over the last few years, with a newfound emphasis on inspiring with purpose, encouraging risk-taking, and bouncing back from disruption and uncertainty. Every day we are faced with complex questions and situations, often for which there is no way to control the outcome.
According to a study by Capgemini, major cultural disconnect between leadership and employees is the biggest blocker to digital transformation. While exciting technologies, processes, and rich data undoubtedly help to build a successful marketing and customer-centric strategy, the focus must lie within the culture, the people, the capabilities, and the organizational mindset.
In a world where customers’ expectations – and their capacity to influence others – are rising, creating a positive experience counts more than ever. So why are so many businesses failing to make any headway? According to Forrester, it often comes down to a lack of leadership. Those who want to “break away from the pack” need to focus on the feeling customers are left with after interacting with a brand and its people. We need to do more than reactive marketing – we need to know where the customer is on their journey and be proactive with our messaging, channels and response times.
During this panel discussion we will be exploring this concept from a cross-industry perspective and hear from our senior leaders regarding their experiences and lessons learned from disruptive times, as well as developing the next generation of leaders.
• What does this look like for them and their industry?
• What are the biggest challenges when it comes to leadership, and redefining marketing strategy and cultural mindset?
• How has the role of the CMO evolved?
• How can we create a customer-focused culture?
• How can we bring human feeling and emotion into our strategy?
• How can we balance science with art and create customer experiences that delight and drive revenue?
10:26 am - 10:36 am
Insight Break
3 ways your brand can tap into the creator economy
The Creator Economy is the single biggest opportunity for brands since the dawn of the internet. While that may sound like an overstatement, the fact is that marketing, commerce and branding will be changed forever as the Creator Economy continues to grow. Brands can build entirely new business models, create digital products that were unthinkable only a few years ago and drive new revenue streams. Marketing is being disrupted in ways that will create remarkable competitive advantages for first-moving companies. In this Insight Break we’ll talk about just 3 ways brands can tap into the Creator Economy today.
10:36 am - 11:26 am
Roundtables
Track 1: Aligning purpose with brand strategy: The future of growth
With the tectonic shifts the last few years have presented, organizations are rethinking why they exist and how they can make an impact beyond maximising profits, and ensuring consumer expectations are aligned with this.
Brand purpose touches every part of our business: from customer loyalty to product engagement to driving revenue. So, how can we capitalize on purpose and ensure it delivers?
According to a Deloitte survey, the primary drivers of purchase decisions are pricing and quality. However, in the modern consumer journey, sustainability, data privacy, and action in social inequity all factor in and are valuable in sustaining growth and developing deeper relationships with customers.
Join in to discuss the following areas:
• What does it take for brands to be purpose-centric?
• How can organizations translate purpose into action?
• How are you aligning brand purpose with loyalty?
• How can we communicate and measure the success of purpose-led strategies?
• How can brands use purpose to anticipate customer demand?
• How do you speak to environmental and social issues in a way that's credible and authentic, and stay true to promises made?
Track 2: The art of distinction: Reaching consumers in the crowded marketplace
Sponsor:
Consumers are bombarded with more content, messaging and adverts than ever before. Therefore, what we serve to our customers, or prospective ones, must be relevant, timely, valuable and support customers at key moments. So, how can you create content that engages, converts and retains?
Marketers must master how to combine creativity with data to deliver the ultimate storytelling scenario while simultaneously communicating true customer centricity through content.
So how do you break through the noise?
This roundtable will explore questions including:
• Where are the best examples of personalized communications that cut through the noise?
• How can we transform our customer data strategy amid the decline of third-party cookies?
• With options as diverse as livestreaming, influencer marketing and video content, which platforms, tools and tactics will help you stand out?
• How can we navigate today’s fragmented buyer journeys?
• What can we do to restore emotion and human connection to our communications?
• As the world becomes increasingly hybrid, how do we blend digital marketing with physical world impact?
Track 3: Martech mastery: Unlocking the power of your marketing technology stack
Sponsor:
You may be surprised to learn that we’re using less Martech than the last two years – with 64 percent leaders agreeing their team lacks the technical skills to leverage the entire tech stack (Gartner’s 2022 Marketing and Communications Technology Survey).
Navigating this apparent skills shortage, or upskilling traditional marketers, is a huge challenge for CMOs, leading to wasted tech and personnel budgets. So, how can we lead a high performing digital team as the demand for technical skillsets grows?
This roundtable will uncover:
• How can we better collaborate with IT to accelerate business success?
• How can we seamlessly integrate automation and AI into the equation?
• What innovative opportunities are available to us to drive growth and deliver value?
• What skillsets are required to create a high-performing digital marketing team?
• What opportunities does the Metaverse present for brands to create new customer experiences?
• Is ChatGPT a marketing friend or foe?
11:26 am - 11:31 am
Short Break
11:31 am - 12:11 pm
Keynote
What does immersive tech mean for B2C brands?
VR and MR have become buzzwords for innovation in retail and consumer markets. From fashion, to sports, and even banking, virtual experiences are becoming all the rage. But what do they actually mean for your strategy? What value can immersive tech provide?
Join Jugo, as we discuss the future of immersive tech for B2C brands and show the potential for your customer strategy.
• How immersive tech can unlock new connections with global audiences.
• How do you enable connections and experiences that could not be made before?
• Why your competitors are as keen as you to connect with customers.
• How to differentiate your brand with immersive tech.
12:12 pm - 12:42 pm
Headline Keynote
Transactions to connections: Harnessing the power of human-to-human marketing
In an era dominated by digital interactions, it's easy to become overwhelmed by technology and lose sight of the fundamentals of marketing: connecting with people. Human-to-human marketing is a powerful approach that aims to forge authentic connections, fostering trust and loyalty in an increasingly impersonal world.
This keynote dives into the essence of human-to-human marketing – its significance, strategies, and impact it can have on businesses and consumers alike. By leveraging the power of genuine human interaction, companies can create meaningful experiences that resonate with their audience and drive long-term success.
9:00 am - 9:15 am
Opening Remarks
9:15 am - 9:45 am
Keynote
Spongebob Squarepants: A sea change to tackle ocean plastic
Originally created by a marine biologist, SpongeBob SquarePants has always had a deep love for the ocean at its heart.
Today, 11M tonnes of plastic enter the ocean annually, harming the marine species who call it home. It is our duty to preserve the ocean, not just for ourselves but for generations to come.
That’s why Paramount Consumer Products and Nickelodeon are launching SpongeBob SquarePants: Operation Sea Change to help protect the home of our beloved sponge. This multi-year global initiative will spark a sea change by funding global clean-up work, promoting sustainable products, and educating millions of fans on how they can help protect the undersea home of all creatures—including a certain silly sea star, sourpuss octopus, and optimistic yellow sponge.
We’re just getting started and look forward to turning the tide together.
9:47 am - 10:27 am
Panel 2
Put your consumer first: The importance of brand authenticity & trust
There is no question that trusted brands go further. Trust drives loyalty, engagement, and brand exclusivity, as well as helping to build lasting customer relationships. Whilst it has always been a hot topic, the question remains – how do we gain it, nurture it, and what are the consequences of losing it?
In order to reflect a consumer’s expectation that a brand’s product aligns with the promises the company has made, trust needs to be embedded in a company culture. According to research by Microsoft, brands that are inclusive in their marketing are viewed as more authentic & trustworthy. This may create opportunities to respond to external movements and spark conversations, but the challenge lies in genuine execution and avoiding a tokenistic & reactive approach.
Join this panel discussion to explore what role emotion & culture plays in marketing, and how brands can ensure they retain that trust & authenticity to drive consumer loyalty.
10:27 am - 10:37 am
Insight Break
10:40 am - 11:30 am
Roundtables
Track 1: Aligning purpose with brand strategy: The future of growth
With the tectonic shifts the last few years have presented, organizations are rethinking why they exist and how they can make an impact beyond maximising profits, and ensuring consumer expectations are aligned with this.
Brand purpose touches every part of our business: from customer loyalty to product engagement to driving revenue. So, how can we capitalize on purpose and ensure it delivers?
According to a Deloitte survey, the primary drivers of purchase decisions are pricing and quality. However, in the modern consumer journey, sustainability, data privacy, and action in social inequity all factor in and are valuable in sustaining growth and developing deeper relationships with customers.
Join in to discuss the following areas:
• What does it take for brands to be purpose-centric?
• How can organizations translate purpose into action?
• How are you aligning brand purpose with loyalty?
• How can we communicate and measure the success of purpose-led strategies?
• How can brands use purpose to anticipate customer demand?
• How do you speak to environmental and social issues in a way that's credible and authentic, and stay true to promises made?
Track 2: The art of distinction: Reaching consumers in the crowded marketplace
Sponsor:
Consumers are bombarded with more content, messaging and adverts than ever before. Therefore, what we serve to our customers, or prospective ones, must be relevant, timely, valuable and support customers at key moments. So, how can you create content that engages, converts and retains?
Marketers must master how to combine creativity with data to deliver the ultimate storytelling scenario while simultaneously communicating true customer centricity through content.
So how do you break through the noise?
This roundtable will explore questions including:
• Where are the best examples of personalized communications that cut through the noise?
• How can we transform our customer data strategy amid the decline of third-party cookies?
• With options as diverse as livestreaming, influencer marketing and video content, which platforms, tools and tactics will help you stand out?
• How can we navigate today’s fragmented buyer journeys?
• What can we do to restore emotion and human connection to our communications?
• As the world becomes increasingly hybrid, how do we blend digital marketing with physical world impact?
Track 3: Martech mastery: Unlocking the power of your marketing technology stack
Sponsor:
You may be surprised to learn that we’re using less Martech than the last two years – with 64 percent leaders agreeing their team lacks the technical skills to leverage the entire tech stack (Gartner’s 2022 Marketing and Communications Technology Survey).
Navigating this apparent skills shortage, or upskilling traditional marketers, is a huge challenge for CMOs, leading to wasted tech and personnel budgets. So, how can we lead a high performing digital team as the demand for technical skillsets grows?
This roundtable will uncover:
• How can we better collaborate with IT to accelerate business success?
• How can we seamlessly integrate automation and AI into the equation?
• What innovative opportunities are available to us to drive growth and deliver value?
• What skillsets are required to create a high-performing digital marketing team?
• What opportunities does the Metaverse present for brands to create new customer experiences?
• Is ChatGPT a marketing friend or foe?
11:31 am - 12:01 pm
Innovation Exchange Keynote
Can creativity emerge from the long shadow cast by data & analytics?
With 120 zettabytes for data created daily, data and analytics dominate marketing decision-making. But creativity remains essential when it comes to making an emotional connection between a customer and a brand. McKinsey calls it the “growth triple play,” creativity, analytics and purpose delivering outsized growth rates. However, many marketing organizations have allowed data & analytics to overshadow creativity, limiting different ways of thinking, collaborating or reaching customers. In this session, we’ll explore why integrating creativity and data leads to better brand and financial outcomes and how you can create a distinctive customer experience by bringing together “art” and “science.”
12:03 pm - 12:33 pm
Closing Prime Keynote
Brand differentiation in the age of generative AI
In this session, we'll dive into how generative AI can actually be used to amplify, rather than dilute, your brand purpose, identity, authority, and market presence. We'll go beyond the hype to share insights from our year-long journey working with generative AI and harnessing it to help brands craft unique content experiences that are built around their customers. You'll learn how you can leverage generative AI to stay ahead and what pitfalls to avoid along the way.
9:00 am - 9:15 am
Opening Remarks
9:15 am - 9:45 am
Keynote
The Fresh Market brand turnaround story - The power of love
How do you go from being ranked by Glass Door as the absolute "Worst Company in America to Work For" in 2019 to being Voted the "#1 Best Supermarket in America" by USA Today Readers in 2021 and 2022? From being privately held to being acquired by one of the world's largest retailers? From alienating your best customers to being rewarded by their loyalty? Learn how The Fresh Market returned to its specialty retailer roots to engineer a turnaround anchored in “phygital” innovation.
9:46 am - 10:26 am
Panel Discussion
Embracing the fusion of creativity, analytics, and purpose
According to a study by McKinsey, companies that use the three elements of the ‘growth triple play’ together - creativity, analytics, and purpose - achieve dramatically higher average growth rates compared to companies that don’t use any of the three elements. Only 7% of companies are delivering on the growth triple play by unifying creativity, analytics, and purpose.
Each element of the triple play is critical. Creativity is part of the origin story of marketing. It’s in the breakthrough ideas that have always underpinned bold, imaginative campaigns. The last revolution in marketing was all about the fusion of creativity and data analytics. What’s new today is partly the addition of purpose, the statement of a goal higher than just ringing up the next transaction.
If the “growth triple play” is the way forward, who’s leading the way? According to McKinsey, CMO’s have a once-in-a-generation opportunity, as 78% of CEOs are now banking on CMOs and marketing leaders to drive this newfound growth. So how do we make the most of it?
10:27 am - 10:37 am
Insight Break
10:37 am - 11:27 am
Roundtable Leaders Panel
11:27 am - 11:32 am
Short Break
11:35 am - 12:05 pm
Innovation Exchange Keynote
Can you smell what I see? The art of engaging consumers through five senses branding
Do you believe that digital, AI and ChatGPT are your biggest opportunities for consumer connection? This session will provide a thought provoking perspective on what might just be right under your nose!
You’ll get a taste of brands and case studies from all over the world who are engaging a multisensorial dimension to their brands to inspire new possibilities humans might be craving.
12:06 pm - 12:36 pm
Closing Keynote
Show and tell: Closing the gap between leadership vision and organizational culture to enable greater customer centricity
Leadership vision is shifting from a focus on shareholder value to broader view of stakeholder value with customers and employees seen as critical stakeholders. Yet a gap remains between organizational strategies designed to turn vision into reality and intentional investments in organizational culture needed to implement those strategies and realize value for all stakeholders.
During this fireside chat, we’ll discuss the following:
• Why does a gap persist between leadership vision and organizational culture?
• How does closing this gap improve customer centricity across the organization?
• What steps can CMO take to advance this effort inside their organizations?
12:51 pm - 12:55 pm
Insight Break -Closing Comments
Why Attend
New connections
Build new connections with likeminded senior leaders
Business trends
Stay current with emerging business trends
Key takeaways
Downloadable and actionable takeaways
New partnerships
Accelerate key projects through meaningful new partnerships
Insights
De-risk new projects by gaining a broad range of insights
New technologies
Understand the impact new technology can make
An immersive
Digital Summit
interactive features including:
Audience Interaction
Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.
Interactive Live Polling
Keep engaged through interactive live polling and gamification tools.
Direct connections
Ask your questions face-to-face with the speakers via our leading stage technology.
Relationship building
Build stronger connections with leading executives that you will take with you through your career
Thought Leadership
Content and insight from industry experts when it matters most
Intelligent interaction
Interactive quizzes gamify your experience
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
A Digital Summit from GDS Group is a 3-day event experience bringing multiple partners and senior decision makers together. Within this immersive enviroment they discover new technical solutions, share learning opportunities and discuss trending industry topics which boosts insight, conversation and connections.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch.
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events.
At one of our GDS Digital Summits there are several speaking slot packages available for you – 2x power insights commentator slots, keynote panel seats, masterclass hosting, prime keynote slot, and headline keynote slot.
Get in touch with us to learn more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch.