As technology leaders, we are at the forefront of innovation and progress. Our work impacts millions of people around the world, and we have the power to shape the future in profound ways. But with that power comes responsibility, and one of the most important responsibilities we have is to ensure that our technology is inclusive and accessible to everyone.
Diversity is not just a moral imperative, it is also a business imperative. Companies that embrace diversity and inclusion outperform those that don't, both in terms of financial performance and innovation. Studies have shown that diverse teams are more creative, more productive, and better able to solve complex problems than homogeneous teams. By bringing together people with different backgrounds, experiences, and perspectives, we can unlock new ideas and insights that we might not have otherwise discovered.

Providing exceptional customer experiences is no longer optional. According to Forbes, 96% of customers say customer service is crucial when choosing loyalty to a brand.

Executives taking part in this discussion will share how innovation is bringing employee and customer experience to the forefront resulting in employee retention, customer loyalty and repeat purchases.

Some suggested questions our panelists will answer include:
• How are you getting stakeholder buy in to improve CX? Are you able to share ROI with the c-suite?
• What tools are you using to improve customer support and creating frictionless cross channel experiences? 
• How are you using data-driven insights to enable more meaningful and personalized customer experiences?
• What tools are you using to improve the employee experience?

Building a culture of innovation lets organizations remain agile, efficient, and adaptive. The right culture empowers employees to bring new ideas to the table, creating the potential for breakthrough results.
The data shows corporate culture dictates the success or failure of digital transformation. According to McKinsey 70% of digital transformations fail, most often due to resistance from employees. Contributing factors include insufficiently high aspirations, a lack of engagement within the organization, and insufficient investment in building capabilities across the organization to sustain the change.
Executives in this roundtable will explore how to change mindsets and initiate a culture of innovation leading to successful transformation and growth.

Some other questions to consider:
• How are you taking a proactive approach to create an environment that fosters creativity and innovation?
• How can we work more efficiently across traditional functional boundaries to achieve common goals?
• As a business, how can we move towards a culture based on constant low-level evolution rather than major upheavals every few years?
• How can you use digital transformation to innovate your products and business models?

With corporate instability brought on by soaring inflation, rising energy prices, tightening labor markets, and geopolitical turmoil, more and more companies are looking to no-code and automation to drive efficient growth, improve productivity, and generate cost savings. Automation is about developing working methods to reduce time spent on tasks while promoting efficient growth and achieving more with fewer resources.
According to a recent Deloitte report, 53% of firms have already begun deploying robotic process automation (RPA). Gartner predicts that with hyper-automation, companies can decrease their operational expenses by 30% by the year 2024.

Executives in this roundtable will explore innovation through automation and consider the following questions:
• What tasks are you looking to automate within your organization? What’s holding you back from implementation?
• How are you managing outdated technology and data silos?
• Are you considering giving teams access to no-code development tools that automate the writing code through user-friendly drag-and-drop and pull-down interfaces?

Machine learning (ML) and artificial intelligence (AI) have infiltrated every field and industry. Both are crucial in leveraging value from data as part of the digital transformation process, however, to effectively harness the value from your AI/ML initiatives businesses must have a deeper understanding of their data and a high degree of confidence in its quality.
In a reality in which 90% of all data produced in history has been generated in the past two years, this opens a huge opportunity for businesses to leverage this. As the famous saying goes, ""data is the new oil"" . However, to ensure that we are working with oil rather than Dirty Data, organisations need to ensure that they have the right governance in place to establish the foundations for success.

• To support the transition to an AI-enabled, human-centered positive world, there is a critical need to understand what data is available and where / how it is accessed, having rich information on how it is defined and related. How are businesses tackling this first step on the journey to realising the value from data?
• Poor quality data can have a negative impact on a business performance - but how clearly is this really understood? And conversely, good quality data can provide an opportunity to drive value that will have positive business outcomes
• An imperative requirement prior to embarking on an AI enabled / Machine learning project is to have confidence in the data quality - both within the enterprise data set as well as sourced from external data sources / data lakes - thus ensuring that data scientists are building solutions on accurate and reliable data.
• What are the most effective approaches that have been deployed to tackle the challenges of data quality within an organisation's enterprise datasets.
• Additionally, how can businesses check and validate data quality sourced from external data sources.
• How can machine learning be leveraged to manage the enterprise data within an organisation.
• Organisations have an ethical responsibility to govern data when processing it - whether this is its employees, vendors, customers, or consumers - therefore how should organisations incorporate this into their ways of working.
• How can companies create a data centric culture where all levels and parties in the organisation are aware of the importance of data, aware of their responsibilities when processing data and how to help drive value from data for successful business outcomes.

Join David Katz in his discussion on how used AI and ML to help solve challenges, as he shares his examples of data analysis, story analysis, prediction, generation, automation and applies it to different business lenses.

Machine learning (ML) and artificial intelligence (AI) are powerful tools that can be used to handle large amounts of data. Currently, these two technologies have infiltrated every field, industry and application. Both are crucial in transforming data into assets as part of the digital transformation process. Yet, businesses must have a deeper understanding of their place in the process if they want to harness them effectively for business and process reforms. Even though ML and AI serve different purposes, they are both critical in a wide range of industries and applications.

During the panel we will discuss:
• To support the transition to an AI-enabled, human-centered positive world, there is a need for well-designed policies, regulation, and governance. Encouraging innovation and investment in AI technologies while also protecting the public.
• How can we secure, safe, and reliable approaches, and operate in a way we can all understand investigate if AI fails?
• Businesses need to understand how to translate ethical principles into organizational practices and be able to do so cost-effectively. Therefore, how do we do this without there being a lack of maturity and capability that leads to uncertainty and cost?
• How can companies have the ability and capacity to build apprenticeship schemes into their talent strategy.
• If you could move the needle on 1 or 2 culture drivers in 2023 and 2024, where would you focus?

Today the governments of the countries and the industries of the world have irrefutable dependency on Information Technology. Its imperative for everyone to know the essence and leverage the benefits of digital connectivity. Truly, digital connectivity is transferring or sharing intelligence digitally. It wonderful that we can literally do anything with this virtual connectivity. As consumers of digital world, we live on the façade of digital technology not completely realizing the opportunities of innovation and the dormant processes that run the digital world. In this keynote session on digital culture, it is my attempt to throw light on the digital processes in industries, and digital innovation that can transform our future.

As we transform digitally and seek better consumer online experiences, it is important for the Board to understand cyber risk and the CISO to securely enable the business