Ketty Trivedi
Chief Marketing Officer, Prudential Group Insurance, Prudential
What is the Digital CX Innovation North America Summit?
The CX Innovation Digital Summit opens the door to the evolving landscape of customer experience. It's a realm where the pursuit of heightened satisfaction, personalized engagement, and seamless interactions drives transformative change. This 3-day virtual event gathers renowned thought leaders, industry experts, and disruptive innovators to delve into the intricacies and boundless possibilities of customer-centric strategies across diverse sectors. Join us as we explore the future of CX.
Who attended the previous Digital CX Innovation Summit?
GDS is trusted by leading global brands to deliver higher returns for pipeline growth and business transformation.
76 Unique brands
$1.5b Total attendee budget
206 Total number of projects
Intriguing polls from senior attendees
Past keynotes
Beyond expectation: How cutting-edge technology transforms CX and drives business growth
Geeta Wilson, CTO - Elevance Health
What if? CX Innovation meets fashion retail and tech
Alan Boehme, Executive Advisor to the CEO for Future Technology - H&M Group
Future of Fintech: The evolving customer experience
Amnah Ajmal, Executive Vice President, Market Development, EEMEA - Mastercard
Previous speakers include
Sarah Roddis
Vice President Consumer Experience, UnitedHealthcare
Victor Udoewa
Chief Experience Officer, Chief Technical Officer & Service Design Lead, SBIR/STTR, NASA
Bonnie Speck
Global Director Customer Experience, Schneider Electric
Arthi Murali
Chief Customer Experience Officer, M&T Bank
Aaron Davis
Vice President, Technology, Expedia
"I think it’s important to be aware that we're all going through the same kind of pain points, no matter what your industry is or what your supporting team is… but collectively we’re probably solving each other's problems without even knowing it…"
Ben Davila, Director of Customer Experience, USAA
"There’s some really great stuff out there. Whether that’s chat GPT or other generative AI tools… and we need to use them on a more consistent basis so that we start to understand them more… I think a lot of us have tried it, but we don’t use it consistently… If we use these tools more often, we can make ourselves more efficient and make our companies more efficient as well..."
Pete Kaulbach, Vice President, Global Digital First, Mastercard
Contact us and one of our team will be able to help.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
Who attends GDS event experiences?
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events.
Can I sponsor a GDS event experience?
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch.
What type of event experiences does GDS provide?
GDS Group delivers pioneering immersive experiences, such as Digital Summits, Digital Showcases, Digital Roundtables, and In-person Experiences.
Read more about each event experience.
How can I participate in a GDS event experience?
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch.
What does partnering with GDS mean?
A partnership with GDS can help deliver your objectives: from profitable revenue growth and winning market share, to putting you in front of the right senior executives at the right time, while driving your brand value and positioning you as a trusted advisor. To find out more about partnering with us, please get in touch.
What makes GDS different?
What makes GDS different, is our global B2B expertise in connecting businesses with their target audiences, delivering exceptional returns on pipeline growth and transformation. With 30 years of experience, we serve as a trusted pipeline partner, providing real-time insights through innovative virtual and face-to-face environments. Leading brands rely on us for pioneering, unparalleled immersive experiences, unmatched access to industry thought leadership, and unique creative content and production services. Get in touch today to discover more about our exceptional event experiences and how we can accelerate your projects.