Video
Humanizing Tech: Crafting Genuine Connections in CX
Hear from Angelique Lofton, Vice President of Client Services at CORT, as she takea a dive on human contact impact on CX in the age of AI.
Related content
CX
Article
“AI is a Journey that Takes Time” Leading in CX
Walking the line between moving quickly and doing things right is essential when integrating technologies such as AI into your organization.
CX
Article
Customer Experience Starts (and Ends) with Humans
At the 2025 CX Innovation Summit, leaders showed that while AI drives progress, empathy and trust make customer experience truly human.
CX
Article
The Three Biggest CX Problems According to CX Executives
For those who attended our first CX Summit of 2025, some passionate conversations were had on the things organizations can control but often don't.
CX
Article
Personalized or Predatory? We Want Personalization But Are We Ready?
After covering countless CX events, Host and Content Editor Amanda Brilhante asks: are we ready for the reality of personalization?
CX
Article
Creating Powerful Connections Through Customer Experience
Creating powerful emotional connections in the digital age can feel like an uphill struggle but re-evaluating how you communicate can be the first ste
CX
Article
Capitalizing on Predictive Modelling for CX
The best way to predict the future is to create it. At our recent CX Innovation Summit, keynote speaker Brett Kiley was kind enough to show us how.
E-Commerce
Article
Driving eCommerce – Weaponize Your Website
If done correctly, your eCommerce is the future of your retail business.
Marketing
Article
How to Increase Market Share with Optimized B2B Events
Discover key strategies for optimized B2B event follow-up, from preparing pre-event to securing long-term relationships after the event.
CX
Article
Top Insider Secrets from CX Leaders
Dive into the insider secrets shared by CX leaders at our CX Innovation Summit about the necessity of balancing technology with human touch.