Featured

CXO Series: How I Think About Technology Disruption

Episode 1 - “It’s not about technology. It’s about attitude,” says XPO Logistics’ MD UK&I Dan Myers.
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Featured

ISV Leaders Blaze a Trail

This AWS-supported community is unlocking the full potential of Agentic and GenAI technology.
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Spotlight

$11m pipeline for Twilio

Software developer Twilio wanted to increase brand awareness and unlock new, actionable leads…
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CX
Article

Who is the customer of the future?

Discover tomorrow’s trends in CX and marketing with learnings from the recent GDS CX Innovation summit.
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CX
Article

When Worlds Collide:How America’s Top Retailers are Integrating Digital and Physical Experiences

Discover why phygital – otherwise known as the intersection of physical and digital - is crucial to the future of retail.
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CX
Article

X marks the spot: Putting the ‘X’ in CXO

Todd Unger of the American Medical Association shares insights on the intersection of market, product, commerce, and service.
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CX
Article

How to Create Commercial Transformation Via Culture Change

Discover how to nurture talent to maximise their potential and the related impact that can have on the customer, a topic explored by Tracie Gildea.
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CX
Article

Omnichannel Utopia: Learnings from Intersport’s CX Journey

Read the insights of Bartlomiej Behnke, VP Board of the Directors & CMO at Intersport ISI regarding the enhancement of the omnichannel CX in retail.
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CX
Article

Delivering Lasting and Engaging Customer Experiences

Discover how businesses are revolutionizing CX to boost retention and revenue growth in 2023.
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CX
Article

Building a Successful Customer Loyalty Programme for a Competitive Edge

Read about why it is crucial for retailers to create a successful loyalty program and the bigest challenges in the process.
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CX
Article

The Key to Innovation?Keep Asking One Question

Some of the best and brightest CX leaders from across North America gathered in our studio discussing the best ways for brands to differentiate today.
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CX
Article

A Costly Distraction?Why Customer Delight Could Be Fool’s Gold

Read about the importance of creating customer delight and how it might sparkle even on marketing campaigns.
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